Adriana Sheedy is Executive Director, Operations at ING. In her 17 years’ experience in Retail Banking she has held various roles across Operations, Risk Management & Compliance as well as Training & Development.
Adriana oversees all operations for both the retail and wholesale banking business lines including payments processing for ING’s 1.6 million customers. Adriana is charged with transforming the bank’s end-to-end operational processes to deliver industry-leading service with a specific focus on driving efficiency and improving customer satisfaction.
Prior to Operations, Adriana has had extensive experience working in Operational Risk Management where she developed frameworks to embed a risk-aware culture across the organisation. Adriana also led a number of projects to not only ensure compliance with significant regulatory change including Anti-Money Laundering and Basel II but utilise these as opportunities to transform the business with innovative solutions.
Adriana has extensive experience in leading people and developing high performing teams and has a strong focus on team and engagement.