{"id":357,"date":"2015-10-20T16:09:45","date_gmt":"2015-10-20T06:09:45","guid":{"rendered":"https:\/\/newsroom.ing.com.au\/?p=357"},"modified":"2016-08-20T16:10:25","modified_gmt":"2016-08-20T06:10:25","slug":"ing-direct-welcomes-commitment-to-improve-digital-identity-systems-fsi-response","status":"publish","type":"post","link":"https:\/\/newsroom.ing.com.au\/ing-direct-welcomes-commitment-to-improve-digital-identity-systems-fsi-response\/","title":{"rendered":"ING DIRECT welcomes commitment to improve digital identity systems \u2013 FSI response"},"content":{"rendered":"<p>ING DIRECT welcomes the Government&#8217;s commitment to improve the use of data to create trusted digital identities, making banking more efficient and easier for customers.<\/p>\n<p>Lisa Claes, Executive Director of Customer Delivery, ING Direct said; &#8220;Customers expect to be able to access goods and services easily and quickly via digital channels and banking is no different.&#8221;<\/p>\n<p>&#8220;The days of relying on paper and face to face transactions should be over and a trusted digital identity is a key part of the customer value chain,&#8221; Ms Claes said.<\/p>\n<p>&#8220;We are pleased to see the Government&#8217;s commitment to have the Productivity Commission work on ways of broadening access to, and use of, data for identity purposes.&#8221;<\/p>\n<p>&#8220;Efficient digital access to financial services also reduces cost and makes banking easier for customers.&#8221;<\/p>\n<p>Ms Claes welcomed the Government&#8217;s overall response to the FSI saying customers were set to benefit from a more transparent system.<\/p>\n<p>&#8220;Customers are seeking more control over their finances and digital access and transparency over fees and charges is a way of making this happen,&#8221; Ms Claes said.<\/p>\n<p>ING DIRECT also welcomes the Government&#8217;s commitment to fostering innovation within financial services with support funding for early stage innovators and encouragement of peer to peer lending.<\/p>\n<p><strong>-ENDS-<\/strong><\/p>\n<p><strong>Media contact<\/strong><br \/> David Breen<br \/> Head of Corporate Affairs, ING DIRECT<br \/> T: +61 2 9028 4347<br \/> M:&nbsp; +61 412 933 060<br \/> E: <a href=\"mailto:david.breen@ingdirect.com.au\">david.breen@ingdirect.com.au<\/a><\/p>\n<p><strong>About ING DIRECT<\/strong><br \/> ING DIRECT changed the way Australians bank 15 years ago by launching the country&#8217;s first high interest, fee free online savings account. Since then, we&#8217;ve brought this low fee value to home loans, transactional banking and superannuation.<\/p>\n<p>With over 1.5 million customers &ndash; and $34 billion in savings and $38 billion in mortgages &ndash; ING DIRECT has the highest Net Promoter Score of any bank.<\/p>\n<p>Australia&#8217;s most recommended bank according to Nielsen Consumer Media View, Sep &#8217;14 &ndash;Feb &#8217;15 (n=10,220).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ING DIRECT welcomes the Government&#8217;s commitment to improve the use of data to create trusted digital identities, making banking more efficient and easier for customers. Lisa Claes, Executive Director of Customer Delivery, ING Direct said; &#8220;Customers expect to be able to access goods and services easily and quickly via digital channels and banking is no [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-357","post","type-post","status-publish","format-standard","hentry","category-general"],"acf":[],"_links":{"self":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts\/357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/comments?post=357"}],"version-history":[{"count":2,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts\/357\/revisions"}],"predecessor-version":[{"id":361,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts\/357\/revisions\/361"}],"wp:attachment":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/media?parent=357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/categories?post=357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/tags?post=357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}