{"id":729,"date":"2014-05-06T18:49:39","date_gmt":"2014-05-06T08:49:39","guid":{"rendered":"https:\/\/newsroom.ing.com.au\/?p=729"},"modified":"2016-08-30T14:14:01","modified_gmt":"2016-08-30T04:14:01","slug":"zero-touch-project-puts-ing-direct-in-a-private-cloud","status":"publish","type":"post","link":"https:\/\/newsroom.ing.com.au\/zero-touch-project-puts-ing-direct-in-a-private-cloud\/","title":{"rendered":"Zero Touch project puts ING DIRECT in a private cloud"},"content":{"rendered":"<p>ING DIRECT has overhauled its entire infrastructure, transferring its systems into a private cloud – a first for any bank in Australia.<\/p>\n<p>The 12 month project, called Zero Touch, was a simplification of ING DIRECT\u2019s Production environment, providing new computing, network and storage infrastructure.<\/p>\n<p>ING DIRECT COO, Simon Andrews, said, \u201cWe have completely re-platformed the bank applying our \u201cBank in a Box\u201d innovation, which virtualised our Development and Test environments to Production.\u201d<\/p>\n<p>“We believe this project is unique, making us the only bank to have moved its entire systems to a cloud environment,\u201d said Andrews.<\/p>\n<p>In the short term it will impact the bank’s operational capability and in the medium to long term customers will see better services.<\/p>\n<p>\u201cFor customers, this translates into improved service standards and an increased capacity for the bank to deliver product and service enhancements.\u201d<\/p>\n<p>ING DIRECT provides retail banking services to 1.5 million Australians covering <a href=\"http:\/\/www.ingdirect.com.au\/everyday-banking.html\">payment account<\/a>, <a href=\"http:\/\/www.ingdirect.com.au\/superannuation.html\">superannuation<\/a>, <a href=\"http:\/\/www.ingdirect.com.au\/home-loans.htm\">home loans<\/a> and <a href=\"http:\/\/www.ingdirect.com.au\/savings.html\">savings products<\/a>.<\/p>\n<p>\u201cOur strategy is to be the primary bank for our customers offering a broad range of products and services 24\/7.\u201d<\/p>\n<p>\u201cWe see cloud technology as a real enabler. Completing the project has opened up space for us to innovate and create rather than simply operate and maintain the supporting infrastructure.\u201d<\/p>\n<p>\u201cThe significance of this project can be shown by the acceptance within the ING community as best practice and will likely be implemented in other ING businesses around the world,\u201d said Andrews.<\/p>\n<p>The last major IT project by ING DIRECT was BIAB, (Bank in a Box), which played a vital role in delivering Zero Touch at a significantly faster rate and lower cost.<\/p>\n<h4>For an interview with Simon Andrews, contact:<\/h4>\n<p>David Breen<br \/>\nHead of Corporate Affairs<br \/>\nING DIRECT<br \/>\nPh: 0412 933 060<br \/>\nEmail: <a href=\"mailto:david.breen@ingdirect.com.au\">david.breen@ingdirect.com.au<\/a><\/p>\n<h4>About ING DIRECT<\/h4>\n<p>ING DIRECT changed the way Australians bank 15 years ago by launching the country’s first high interest, fee free online savings account. Since then, we\u2019ve brought this low fee value to home loans, transactional banking and superannuation. With over 1.5 million customers \u2013 and $30 billion in savings and $38 billion in mortgages \u2013 ING DIRECT has the highest reputation of any other bank in Australia (RepTrak, Oct 2013), as well as the highest Net Promoter Score (NFSM, December 2013).<\/p>\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>ING DIRECT has overhauled its entire infrastructure, transferring its systems into a private cloud – a first for any bank in Australia. The 12 month project, called Zero Touch, was a simplification of ING DIRECT\u2019s Production environment, providing new computing, network and storage infrastructure. ING DIRECT COO, Simon Andrews, said, \u201cWe have completely re-platformed the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8,1],"tags":[],"class_list":["post-729","post","type-post","status-publish","format-standard","hentry","category-everyday-banking","category-general"],"acf":[],"_links":{"self":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts\/729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/comments?post=729"}],"version-history":[{"count":3,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts\/729\/revisions"}],"predecessor-version":[{"id":1576,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/posts\/729\/revisions\/1576"}],"wp:attachment":[{"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/media?parent=729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/categories?post=729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newsroom.ing.com.au\/wp-json\/wp\/v2\/tags?post=729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}