ING Newsroom

A Note To Our Flood Affected Customers

Published on 06/03/2012

ING DIRECT customers impacted by recent flooding are encouraged to contact us to see how we can provide assistance by way of faster access to funds for savings customers and temporary relief for mortgage customers.

Some measures available to affected customers include:

  • the opportunity to defer mortgage payments for up to 3-months;
  • no discharge or loan variation fees for customers who need to restructure loans;
  • a relaxation of the conditions for term deposits to give instant access to cash;
  • increased phone assistance for customers who have lost internet access

Each customers’ needs will be assessed based on their own unique circumstances. Mortgage customers can call 1300 349 166 for more information, all other enquiries can be directed to our 24/7 contact centre on 133 464.

Media contact:
Caroline Thomas
PR Manager, ING DIRECT
Ph: 02 9018 5160
M: 0413 317 225
caroline.thomas@ingdirect.com.au

Media Enquiries

David Breen
Head of Corporate Affairs
0412 933 060
David.Breen@ing.com.au

Megan Landauro
Public Relations Manager
0413 317 225
Megan.Landauro@ing.com.au

ING
60 Margaret Street
Sydney NSW 2000

© Copyright 2021 ING.
ING is a business name of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL/ACL 229823.
ING’s colour orange is a trade mark of ING and the ING Group of companies.