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About Us

Launching in 1999, ING pioneered branchless banking in Australia.

We focus on delivering what our customers have asked for: simple, straightforward, and good value products.

We entered the Australian market in 1999 with a ground breaking online savings account and now we’re a bank that satisfies the everyday financial needs of Australians, from transactional accounts and credit cards to personal loans mortgages, superannuation and insurance.

We’ve recently been diversifying our offering by expanding our wholesale lending business activities in Australia. This move is designed to benefit Australian businesses wanting to expand locally or overseas and global businesses wanting to invest in Australia. It also means our clients can take advantage of our global sector expertise.

From a zero base, we now have more than 1.51 million active customers with $42 billion in deposits and $56 billion in loans.*

With more than 1,500 employees, our strong customer service focus is reflected in our workplace. It’s exciting, challenging and continually evolving. As a business we like to do things differently and we encourage our staff to do the same.

We have been recognised with many industry and customer voted awards across our business, products and customer service, and are Australia’s most recommended bank (Nielsen Consumer & Media View Jan’18 – Jun’18 (n = 11,837)) when compared by customers of 15 other banks operating in Australia.

*Data captured on 12 September 2018.

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ING is a business name of ING Bank (Australia) Limited ABN 24 000 893 292 AFSL/ACL 229823.
ING’s colour orange is a trade mark of ING and the ING Group of companies.