ING (the trading name of ING Bank (Australia) Limited) is the world’s leading direct savings bank and is wholly owned by ING Group.
Launching in 1999, ING pioneered branchless banking.
We focus on delivering what our customers have asked for; simple; straightforward; and good value products. And by doing business online and over the phone, we keep our overheads low and pass the savings onto our customers.
ING reinvented the way Australians bank with the introduction of its high interest Savings Maximiser account. We then revolutionised the mortgage market by providing simple and straight forward home loans, and in 2010 we shook up transactional banking with Orange Everyday – an account with no monthly account keeping fees and no ATM fees when you deposit your pay of $1,000 or more each month.
In 2012, ING entered the highly competitive superannuation space with Living Super.
Our simple approach is part of the reason ING is such a success story. From a zero base, we now have more than 1.6 million customers with $34 billion in deposits and $40 billion in mortgages.
With more than 1,000 employees, our strong customer service focus is reflected in our workplace. It’s exciting, challenging and continually evolving. As a business we like to do things differently and we encourage our staff to do the same.
We have been recognised with many industry and customer voted awards across our business, products and customer service, and are Australia’s most recommended bank (Nielsen Consumer & Media View Mar ‘16 – Aug ‘16 (n=10,597) when compared by customers of 14 other banks operating in Australia).
The success of ING is mirrored around the globe, making ING the world’s largest direct bank.