About ING Bank

ING has been pioneering branchless banking in Australia since 1999. 

We focus on delivering what our customers have asked for: simple, straightforward, and good value products. 

We entered the Australian market in 1999 with a groundbreaking online savings account and now we’re a bank that satisfies the everyday financial needs of Australians, from transactional accounts and credit cards to personal loans, mortgages, superannuation and insurance. 

We’ve hit several milestones since then and now have more than 2 million customers and more than 2500 employees.  

Our strong customer service focus is reflected in our workplace. It’s exciting, challenging and constantly evolving. As a business we like to do things differently, and we encourage our staff to do the same.  

We have been recognised with many industry and customer voted awards across our business, products and customer service, most recently: 

  • Canstar’s Bank of the Year five years in a row (2020 – 2024) 
  • Australia’s Best Bank (Australia’s Best Banking Mozo Experts Choice Awards 2023) 
  • Best Savings Account (Finder Banking Awards 2023) 

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, October 2024 – March 2025 (n = 29,420) when compared to customers of the 10 largest ADIs operating in Australia. ING is Australia’s fifth largest main financial institution (MFI) with 5% of market share according to RFI Global’s Consumer Atlas Survey, October 2024 – March 2025 (n = 29,420). MFI is defined as the bank that the consumer says is their main financial institution.

All information in the ING Newsroom is accurate at the time of publication.