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ING DIRECT Appoints Executive Director Customer

Published on 24/01/2013

p>24 January 2013: John Arnott has been appointed Executive Director Customer at ING DIRECT overseeing product and marketing at the bank, including analytics and customer experience, effective 1 February 2013.

John has been acting in the role since November, following Brett Morgan’s appointment to ING Vysya Bank in India.

ING DIRECT CEO, Vaughn Richtor said, “John’s promotion to the executive team is testament to his achievements since joining ING DIRECT.

“John has been instrumental in driving the customer growth of our Orange Everyday account and the continued growth of the retail savings portfolio.”

John began his career with HSBC, where he was for five years, before joining ING DIRECT UK managing online channels. He joined the Australian business in 2006 as Advertising Manager and headed up both the Mortgage and Savings product areas before taking on the role of Director of Products in April 2011. 

Media contact:

Caroline Thomas
+61 2 9018 5160
+61 413 317 225


ING DIRECT pioneered branchless banking in Australia by offering the first online, high interest, fee free savings account. Our low cost operating model allows us to pass these savings on to the customer in the form of great value products and services. Today, ING DIRECT has more than 1.4 million customers with $26 billion in deposits and $38 billion in mortgages and a range of innovative banking products. Please note ING DIRECT is never abbreviated to ING.

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