ING backs brokers with simpler, fairer commissions

Simpler commissions and the removal of some clawbacks gives brokers greater certainty as they help Australians navigate a challenging housing market

ING, Australia’s sixth-largest bank by mortgage market share[1], will introduce a simplified broker commission structure and remove certain commission clawbacks on mortgage discharges following the sale of a property, after extensive consultation with brokers and aggregators.

The changes are designed to deliver a simpler, more streamlined experience for brokers and come into effect from 01/08/2026.

New, simpler commission structure

Under the new structure, ING will move to a flat upfront commission of 71.5 basis points and a trailing commission of 16.5 basis points for the life of the loan. This replaces the current tiered upfront commission structure, where payments vary based on loan-to-value ratio (LVR).

The simplified model gives brokers greater clarity and certainty, making it easier to do business with ING and focus on helping customers achieve their property goals.

Sergio Delvescovo, National Sales Manager – Broker, said the changes reflect ING’s commitment to working closely with brokers and continually improving the experience of doing business with the bank.

“We’re committed to being the bank for brokers. Brokers play a vital role in helping Australians achieve their property goals, and these changes reflect the feedback we’ve heard about making it easier to do business with ING.”

Reduced clawbacks, greater certainty

ING will also remove clawbacks on property sale discharges for loans aged between 12 and 18 months, an increasingly common situation, where brokers are often forced to repay some of their received commission.

The changes reflect broker feedback that commission adjustments resulting from a customer selling their property are often outside of a broker’s control.

Partial clawbacks will continue to apply in all other discharge scenarios during this period.

Delvescovo said the changes recognise that life circumstances can change after a property purchase.

“Customers may need to sell a property for a range of reasons, including relocation, changes in family circumstances or other significant life events. In these situations, brokers have often done everything right, yet may still be subject to clawbacks.”

“We believe our change is a more balanced approach, that doesn’t punish brokers for decisions beyond their control.”

Highest customer satisfaction for home loans

The commission changes also come as ING home loan customers continue to be among the most satisfied in Australia. ING was recently named Australia’s number one bank for home loan customer satisfaction by Roy Morgan[2], achieving a customer satisfaction rating of 92.1 per cent in May 2026 – five percentage points ahead of the next highest-ranked bank and 13.8 percentage points above the average of Australia’s ten largest banks.

The result comes as ING continues to grow its presence in the home lending market, with strong customer demand and broker support contributing to mortgage growth at 1.8 times system over the past 12 months.

Information and interest rates are correct on the date of these communications and are subject to change.

All applications for credit are subject to ING’s credit approval criteria. Fees and charges apply.

Any advice does not take into account your customers’ objectives, financial situation or needs and they should consider whether it is appropriate for them.

Before making any decision in relation to our products, your customers should read the relevant Terms and Conditions booklet and fees and limits schedules available at ing.com.au.  ING’s Target Market Determinations are also available at our website.

Products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292. AFSL and Australian Credit Licence 229823.

[1] Australian Prudential Regulation Authority (APRA), Monthly Authorised Deposit-taking Institution Statistics 30 June 2026 https://www.apra.gov.au/news-and-publications/monthly-authorised-deposit-taking-institution-statistics

[2] ING, Suncorp Bank and Bendigo Bank home loan customers are the most satisfied with their bank after three interest rate rises, Roy Morgan, 7 July 2026 https://www.roymorgan.com/findings/10278-home-loan-satisfaction-may-2026