ING Australia today announced the appointment of Jennifer Davies as Head of Retail, effective from 1 May.
Jennifer brings over 20 years’ experience across industry and top-tier consulting, with a strong track record of elevating the customer experience, driving market share and effectively managing risk.
Jennifer joins ING from NAB where she held Executive roles across business banking and group strategy. Most recently she was NAB’s Executive General Manager, Business Everyday Banking.
Prior to joining the banking industry, Jennifer was a partner at McKinsey & Company. While at McKinsey, Jennifer led numerous large-scale transformations across B2C and B2B organisations, focused on delivering sustainable commercial results.
ING Australia’s CEO, Melanie Evans said:
“We’re delighted to welcome Jennifer to ING. She brings a wealth of experience across a broad range of industries and a proven track record as a customer-focused leader.
This is an exciting time for us as we continue to grow at pace and scale our impact. Jen’s commitment to innovation, strategic thinking and record of delivering outstanding results make her the right person to lead our retail business into the future.”
Jennifer Davies added:
“I’m thrilled to be joining a bank renowned for their exceptional digital banking experience. Additionally, ING is a brand that people truly love – the energy, ambition and commitment to putting customers first is something I’ve admired from the outside for a long time.
I’m excited to help shape the next chapter of retail banking here – one that continues to challenge the status quo, deliver innovative experiences and make banking better for more people everyday.”
Jennifer has an MBA from Harvard Business School and is a member of Chief Executive Women.
More information
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, August 2024 – January 2025 (n=29,182) when compared to customers of the 10 largest ADIs operating in Australia. ING is Australia’s fifth largest main financial institution (MFI) with 5% of market share according to RFI Global’s Consumer Atlas Survey, August 2024 – January 2025 (n=29,182). MFI is defined as the bank that the consumer says is their main financial institution.
