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ING offers assistance for customers affected by Cyclone Debbie

Published on 30/03/2017

30 March 2017: ING is urging any customers impacted by Cyclone Debbie in North Queensland to contact its Customer Care team regarding financial assistance options.

Available assistance may include:

  • Priority and expedited transfer of funds
  • Waiving break costs for withdrawing term deposits early
  • Suspending home loan repayments
  • Waiving fixed home loan break costs

ING’s Customer Care team is available 24/7 on 133 464.


Media contact

David Breen

Head of Corporate Affairs, ING DIRECT

T: +61 2 9028 4347

M:  +61 412 933 060


Kristen Costandi


T: +61 2 9018 5160

M: +61 413 317 225



ING DIRECT changed the way Australians bank 18 years ago by launching the country’s first high interest, fee free online savings account. Since then, we’ve brought this focus on value and exceptional experience to home loans, transactional banking, superannuation and insurance.

With 1.7 million customers – and $37 billion in savings and $42 billion in mortgages – ING DIRECT has the highest Net Promoter Score of any bank.

Australia’s most recommended bank.

Source: Nielsen Consumer & Media View Mar ‘16 – Aug ‘16 (n=10,597) when compared by customers of 14 other banks operating in Australia.

Media Enquiries

David Breen
Head of Corporate Affairs
0412 933 060

Megan Landauro
Public Relations Manager
0413 317 225

60 Margaret Street
Sydney NSW 2000

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