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Zero Touch project puts ING DIRECT in a private cloud

Published on 06/05/2014

ING DIRECT has overhauled its entire infrastructure, transferring its systems into a private cloud – a first for any bank in Australia.

The 12 month project, called Zero Touch, was a simplification of ING DIRECT’s Production environment, providing new computing, network and storage infrastructure.

ING DIRECT COO, Simon Andrews, said, “We have completely re-platformed the bank applying our “Bank in a Box” innovation, which virtualised our Development and Test environments to Production.”

“We believe this project is unique, making us the only bank to have moved its entire systems to a cloud environment,” said Andrews.

In the short term it will impact the bank’s operational capability and in the medium to long term customers will see better services.

“For customers, this translates into improved service standards and an increased capacity for the bank to deliver product and service enhancements.”

ING DIRECT provides retail banking services to 1.5 million Australians covering payment account, superannuation, home loans and savings products.

“Our strategy is to be the primary bank for our customers offering a broad range of products and services 24/7.”

“We see cloud technology as a real enabler. Completing the project has opened up space for us to innovate and create rather than simply operate and maintain the supporting infrastructure.”

“The significance of this project can be shown by the acceptance within the ING community as best practice and will likely be implemented in other ING businesses around the world,” said Andrews.

The last major IT project by ING DIRECT was BIAB, (Bank in a Box), which played a vital role in delivering Zero Touch at a significantly faster rate and lower cost.

For an interview with Simon Andrews, contact:

David Breen
Head of Corporate Affairs
Ph: 0412 933 060


ING DIRECT changed the way Australians bank 15 years ago by launching the country’s first high interest, fee free online savings account. Since then, we’ve brought this low fee value to home loans, transactional banking and superannuation. With over 1.5 million customers – and $30 billion in savings and $38 billion in mortgages – ING DIRECT has the highest reputation of any other bank in Australia (RepTrak, Oct 2013), as well as the highest Net Promoter Score (NFSM, December 2013).


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