ING Newsroom
Latest Media Releases
View all
Feature Explainer
View all
X feeds
Follow us at @ING_Aust for more X content.
;
We are very sorry for the inconvenience this is causing and will continue to provide updates as we make progress.
We are aware that some customers are experiencing issues accessing the ING website and app. The issue has been identified and our team are making progress in resolving the disruption.
We sincerely apologise to any customers who may be impacted.
It's #ScamsAwarenessWeek and this year's theme, 'Share a story, stop a scam', is a timely reminder that almost everyone has encountered a scam and by talking about them, we all get better at identifying and avoiding them. #ShareAScamStory
So, what happens if you get a suspicious call, text or e-mail? Remember these three steps to help keep yourself safe:
🛑 STOP - Scammers will try and rush you. Take a breath and hold off sharing your details straight away.
🤔 REFLECT - Does this e-mail address look right? Are there spelling mistakes? Why does this SMS want me to click this weird link?
🛡️PROTECT - If in doubt, delete the message or hang up the call and report the scam to ReportCyber.
HEY - THAT'S NOT US!
Scammers are sending emails pretending to be ING, claiming your account has been limited due to an app update. The e-mail tells you to click a link to update your account but this is the scammer trying to steal your account details so don't click that link!
‼️ Remember - ING will never ask you to log into your account via a link in an unsolicited text or e-mail.
We are working to stop these emails but if you think your account may be compromised, please call us on 1800 052 743.
We're sure you haven't missed the big technical outage over the weekend and neither have scammers! 😈
ING systems, including card payments, online banking and transfers, are all operational but criminals are impersonating banks and other organisations and using...
🙅 Don’t be rushed into downloading new software – this could give hackers access to your device and sensitive information.
🙅 Don’t recognise the phone number? E-mail address look a bit weird? Strange text message out of the blue asking you to tap a link? Hang up or delete...
the message and contact the organisation they claim to be from to confirm if they are legit.
If you believe your account may be compromised, please call 1800 052 743.
Want to find out more?
Visit our Help Hub for simple steps to setting up and using your ING service, plus the latest financial health tips.
