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We are aware some customers are reporting they can’t access our app or online banking. The team are urgently investigating this and will provide updates here.
There is no impact to making payments via card or mobile device, or withdrawing cash from ATMs.
We are deeply sorry for the trouble this has caused impacted customers and will continue to update you as we make progress.
8:37pm AEDT 14/11 UPDATE | Systems have returned to normal operation and all customers should now be able to access the ING app and online banking.
We're very sorry to impacted customers for the inconvenience this issue caused.
We're committed to helping accelerate the reduction of household emissions in Australia, so today we're excited to announce the upcoming launch of the new Home Energy Helper and ING's Green Upgrade Loan.
Read more: https://newsroom.ing.com.au/ing-to-launch-new-experience-to-uncomplicate-energy-efficient-home-upgrades/
We are very sorry for the inconvenience this is causing and will continue to provide updates as we make progress.
We are aware that some customers are experiencing issues accessing the ING website and app. The issue has been identified and our team are making progress in resolving the disruption.
We sincerely apologise to any customers who may be impacted.
Our banking systems are now back to normal, and all customers have access to the app and online banking.
We sincerely apologise to any customers who may have been impacted.
Even though our systems are back to normal we're aware scammers are calling customers or posting on...
social media claiming they can help to restore online and app access. ING will never call you about online banking services and all updates about this issue are being shared from our official ING Australia social media pages and on our website.
Want to find out more?
Visit our Help Hub for simple steps to setting up and using your ING service, plus the latest financial health tips.
